We offer a variety of pricing options for electricity, natural gas, and green energy products for your home or business. Review: This company has called me repeatedly for months about hiring them to lower my energy costs. Response: When we spoke with the customer she was given the direct phone number for our Compliance Dept. Since it was a weekend, I was not able to contact MPower because their office hours are Mon- Friday only. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. asked to speak with "[redacted]." I want a refund of my money.Desired Settlement: Refund of difference overcharged since service did NOT reduce my prince. Response: I found out they lied to me, however, about their services and how their rates work. Claim: 'Energy saving' boxes that plug into your home will drastically reduce your home energy bill. My billed DOUBLE since my last statement! His personal clients included Arther Ashe, Katherine Hepburn, Ed Koch, Lawerence Taylor, Michael [â¦] Mpower Energy is not a service that reduces energy bills. He has turned to âhands onâ communication with his listening skill as a massage therapist. From Skyping on a ship in Brazil, to dangling from a helicopter basket above the Norwegian Seaâ¦Mortenâs conversation with Satellite Storiesâ hostâ¦ Nevertheless, the agents do not always report these requests. And at this point, Mpower energy is not one of those companies. Our platform discards the lead after 5 total calls which curbs the possibility of harrassment even if the agent fails to report such a request. Consumer December 2013: M Power $75.13 [redacted]: $48.54 I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.One final note regarding the phone recording of my agreement. In this case, the mistake committed was that the CSR who originally assisted [redacted] with her complaint failed to check the manner in which the account had been enrolled prior to promising her a refund. Response: They keep asking why.Desired Settlement: The calls and all communication stops But no matter how, or how emphatically, I tell the M Power representative that I do not want them to contact me, they continue to do so. I called [redacted] and notified them again that I did not make this request, so [redacted] cancelled the change but I was told by [redacted] that I will have to pay MPower one months bill . THIS IS A SCAM.Desired Settlement: As a customer , I should not be penalized by paying a bill from a utility company supplier that I had not requested to provide service to me. Regarding the marketing tactics, our QA department has identified the individuals who were making such claims. It may take a minute or two for your download to complete. If verified, the agent will be terminated immediately. The remaining $24.48 is being credited today, 7/**/14. I called the company several times today to try and immediately cancel. And today, they have called AGAIN!! Response: About a week or so later I received a voicemail from MPower saying that they looked further into it and because I had agreed to the "Power-Move Program" when I signed up for a [redacted] account, that I was automatically placed with MPower in May, even though I had been with [redacted] since November, and there was no notification that I would be starting with a third party provider. Response: MPower Energy does not support or condone such marketing tactics and we uphold a Zero Tolerance policy for deception of any kind. It was only at this moment that I realized I had just been scammed into signing up for a new energy supplier. When I told them I was not interested and hung up, they called back. MPower Energy has expressed its intentions to make every reasonable effort to ensure that the calls desist and its willingness to investigate and penalize any and all violations. MPower Energy's policies are in strict compliance with FTC and FCC telemarketing regulations. Verified offenses are punishable by immediate termination.It is always best to request addition to our DNC list directly through MPower and not through its telemarketers. No monthly energy bills, no surprises. Calls to any number on our internal DNC list are punishable by steep fines and ultimately termination. If verified, the agents in question will immediately be terminated. I wish to never be contacted by Mpower. An investigation will be conducted to uncover the representatives responsible for not submitting the customer's information and the appropriate disciplinary action will be taken to ensure that this situation does not recur. Not thinking to question this, I quickly showed him my bill and confirmed a few details (my address, phone#, etc..). We will give you the lowest rate than [redacted]. Sincerely. I called M Power to express my concern, and I can't get to anyone. Consumer Often times a customer requests cancellation past the window in which the service order may be stopped and billing for that period goes through. As our calls are spot checked, there are times that we only become aware of an agentâs failure to report a request for addition to the DNC list after a complaint has been lodged. Regardless, our customer's satisfaction is important to us and we would be happy to credit the customer for the rate difference as requested. So apparently, your employees, or at least not all of them, are not getting Mpower's message not to call ###-###-####. She stated her name is [redacted]. Contact Us. Customer Service / Call Centre. My Account is the one-stop shop for all of your NV Energy account information. What the customer was informed is correct. Unfortunately, we cannot always account for agents who choose to deviate from the rules though their actions are neither encouraged nor condoned by MPower and are dealt with severely when brought to our attention. Its already in the system that MPower has cancelled service. They are still cslling mr Looking back now, I believe he probably said that because he wanted commision for the sale or something. The customer filed the second complaint 8 days after filing the initial one. After about a year or so, I noticed my bills were actually higher than the previous year. I hope this review helps others before thinking they can save with M Power.Desired Settlement: I want a letter of apology for misleading me to think I'd save money, and demand a refund for the difference in price for the past two years, which is $883.76. I repeatedly inform them that I no longer live in NY, that I do not need their services, and to take me off of their call list. 2. At both times, work # extension was given, and cell phone number during the 1st call was given. The customer's refund will be processed with Friday. Accounts. If verified, the agent will be terminated immediately. He stated that that was not possible; I responded that it's illegal to refuse the request (I stated this multiple times), but he continued onto why he was calling, which is to offer a 20% discount off of our bill and that he would continue to call until we took the offer. Our telemarketers are only permitted to call between the hours of 8am and 9pm and each marketing entity is only permitted to call each number up to three times per day. I would like to re-open my case against MPower, complaint #[redacted]. In order for the Revdex.com to appropriately process your response, you MUST answer the question above. The customer was contacted by a third party telemarketer selling on MPower's behalf. After an M.A at Johns Hopkins SAIS, Manuel worked extensively in the solar sector (Yingli Solar, Q-Cells), as well as for Deutsche Bank. The account has also been dropped and termination fee waived. Review: I was contacted on ** March by MPower. Review: I've been receiving up to 2 calls a day from this company, in which they've been trying to have me switch to them as my gas provider. Enjoy interest-only payments while in school and during the 6-month post-graduation grace period. First. [redacted] was offering rates in the $0.30 cent per kwh range while Mpower was in the $0.20 range. For this reason, the customer is being urged to pay the bill. MPower Energy purchases it''s leads through licensed vendors who scrub their lists regularly in accordance with DNC regulations. MPower Energy has allocated significant resources toward record retention and compliance including numerous Quality Assurance specialists whose sole responsibility is the close monitoring of sales and retention campaigns and who are usually able to locate the recording in question swiftly. MPower was called at ###-###-#### on March *, 2015 at 510pm and I notified MPower staff [redacted] that I did not make any request for this change. I also provided the customer with direct contact information for the compliance department. Calls to any number on our internal DNC list are punishable by steep fines and ultimately termination. I asked do I have current business with you and they reply yes if you have a bill from con Edison then you have business with us. When I said we no longer lived in the state of NJ, he apologized and ended the call. His expertise includes solar, strategy, business development and Africa. I called [redacted] to see if this refund had gone through and they told me MPower never called them, only notified them of cancelling the service. Once I realized that the fees were high I immediately canceled (9-10 months of usage). Next. After I receive a confirmation of change from [redacted]. Sincerely, The customer will not receive any charges from MPower Energy. I don't know what specifically they were after, but given they DO NOT WORK FOR [redacted] and were fraudulently asking for personal details from our bill, I am concerned about their business practices.Desired Settlement: I would no longer like to receive calls, and I'd like to see them no longer fraudulently calling others impersonating [redacted] MPower changed their decision to refund me the difference, and instead offered me a courtesy refund of $20, even though twice I had been told I would receive the refund, without any indication that any further research need be conducted in my case. Business I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. And he insisted he stay & was there for my own good to save me money. Any violation of these regulations is not sanctioned or condoned by MPower Energy. Response: Empower Head Office. We uphold a Zero Tolerance Policy in matters of DNC violations and misrepresentation/misinformation of any kind and such violations (if verified) are grounds for immediate termination. As requested the customer's information has been added to our internal DNC list which should ensure that he does not receive any more calls from our agents. Shortly, afterwards I get a knock at my door and it's a kid who spoke as though he was from [redacted] claiming that rates in the area were higher than they should be and he was here to "check" to see if I had been affected. [redacted] [redacted] said he will investigate and check their recording and call me back. Therefore I would like any charges/adjustments they made to my electric bill removed. guarantee any savings. Response: Sincerely, The payment will go through [redacted], not MPower Energy, and MPower Energy will then issue a refund for the full amount which will go directly to the account. Business In fact, they then overcharged us by 50 percent more than our current provider would have charged for the same period. Our agents are required to report requests for addition to the DNC list immediately and to instruct the potential customer to contact us directly regarding this request as well. They want me to switch and use them as my energy provider. That being said, MPower Energy has allocated significant resources toward record retention and compliance including numerous Quality Assurance specialists whose sole responsibility is the close monitoring of sales and retention campaigns and who are usually able to locate the recording in question swiftly. Consumer Agents who fail to report DNC requests are subject to disciplinary action. Sincerely, How to cancel Energy contract without fee. Sincerely, He indicated there must be a balance due and he needed information from me. I asked him regarding the conversation that transpired on March **, 2015 when he told me that if I get billed by MPower to just call MPower and will fix it , since I never requested a change in my electric supplier. We request though, that the customer provide us with his [redacted] account number in order to confirm this. For this reason, our agents are trained to specify that savings can only be accurately assessed after a full 12 months in service. Calls to any number on our internal DNC list are punishable by steep fines and ultimately termination. If this utility company made an error and made this change, why am I the consumer getting the hit or have to pay the price for their mistake? What is your phone number? Review: Even though I am on the No Call Registry, I constantly get phone calls from this company trying to get me to purchase their service. Sincerely, There are no accounts to display that meet your selection criteria. Our agents are required to report requests for addition to the DNC list immediately and to instruct the potential customer to contact us directly regarding this request as well. Mpower called [redacted] to not to change my supplier. We apologize for any misunderstanding in this matter. What address do you have on file regarding our [redacted] account? Our lists are scrubbed against state and federal DNC lists regularly in accordance with regulations and our leads are purchased from licensed vendors exclusively. Instead of contacting us, the customer went back to the Revdex.com within days of receiving our response to his Revdex.com complaint. I persisted in indicating that we were no longer associated with the account, and he transferred me to a supervisor. The customer seems to have been dealing directly with the marketers until now. As such, I asked a series of questions before disclosing our account had been closed. 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